Collecting Data for Tivoli Storage Manager Backup/Archive Client: Performance
Problem(Abstract) Collecting troubleshooting documents aid in problem determination and save time resolving Problem Management Records (PMRs).
Resolving the problem Collecting data early, even before opening the PMR, helps IBM® Support quickly determine if:
Symptoms match known problems (rediscovery).
There is a non-defect problem that can be identified and resolved.
There is a defect that identifies a workaround to reduce severity.
Locating root cause can speed development of a code fix.
Manually Gathering General Information Please Review the following TSM Performance Tuning Guide:http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/topic/com.ibm.itsmm.doc/b_perf_tuning_guide.htm
1) From the operating system command prompt, run the following TSM command to gather up general information about TSM and the operating system environment (saved output is written to file dsminfo.txt):
dsmc QUERY SYSTEMINFO
2) From a TSM Admin command line client, enter the following commands:
QUERY SYSTEM > querysys.out3) Gather the following file and information:
•dsminfo.txt
•querysys.out
•details of operating system levels ( i.e., HP-UX 11.23)
•TSM Client specific version (i.e., 5.4.0.2)
Manually Gathering Client Performance Specific Information
Collect TSM Performance Instrumentation Traces:
1) From the poor performing TSM client system, issue this command from an operating system command prompt:
dsmc INCREMENTAL -TESTFLAG=INSTRUMENT:DETAIL > backup.outNote:
•-TESTFLAG=INSTRUMENT:DETAIL will generate a file with name "dsminstr.report.x "under the same directory where dsmerror.log locates. For Netware, the file name will be called dsminstr.rep.
•If the slow client is an API client, replace -TESTFLAG=INSTRUMENT:DETAIL with -TESTFLAG=INSTRUMENT:API
•If INCREMENTAL is not the slow action, replace dsmc INCREMENTAL with the appropriate slow TSM client command.
•For users who can't run a manual backup, add the following lines in the according option file for example: dsm.opt
TESTFLAG INSTRUMENT:DETAIL
Recycle Scheduler to active the trace
2) Collect a TSM server instrument trace when the slow client backup is running:
From a TSM Admin command line client, enter the following commands and collect output and trace:
a) Start Instrument tracing:
INSTrument BEGIN (leave trace running for 20 minutes)
b) Collect Process and Session output:
QUERY SESS > sess.out
QUERY PROC > proc.out
QUERY DB > db.outc) End Instrument tracing:
INSTrument END FILE=inst.out3) Gather the following files :
•backup.out
•dsminstr.report.x (dsminstr.rep on Netware)
•sess.out
•proc.out
•db.out
•inst.out